Welcome to curtainserenityshop.com. Before using this website, please read the following Question Terms (hereinafter referred to as “Question Terms”) carefully. This term is intended to provide customers with clear information to answer possible questions and related policies. If you have any questions about this term, please feel free to contact us. By using this website, you agree to abide by these terms.

1. FAQ
   1.1 How do I place an order?
   You can place an order on our website by following the steps below:

Browse our products and select the items you want.
Click the “Add to Cart” button.
Go to the shopping cart page and confirm the items and quantities of the order.
Fill in your shipping information and select a payment method.
After completing the payment, you will receive an order confirmation email.
1.2 How do I modify or cancel my order?
Once you place an order, we will process it as soon as possible. If you need to modify or cancel your order, please contact our customer service team as soon as possible. If the order has not been processed, we can modify or cancel it for you.

1.3 How long does it take to deliver the product?
The delivery time of the product is usually 3-7 working days, but the actual time may vary depending on factors such as shipping services, destinations, and weather. You will receive an email with tracking information so you can keep updated on the progress of your order.

1.4 How do I request a refund or return?
To request a refund or return, please refer to our Refund Policy for details. The general process includes:

Contact our customer service within 30 days of receiving the product.

Provide the order number and reason for the return.

Send the product back according to the instructions provided by customer service.

1.5 How long does a refund take?
Once we receive your return and confirm that it meets the refund conditions, the refund will be processed within 5-7 business days. Please note that bank processing time may affect the speed of the payment.

1.6 How do I contact customer service?
You can contact our customer service team in the following ways:

Email: jamesnelson@curtainserenityshop.com
Tel: 9124304369

2. Website Usage
   2.1 User Responsibilities
   You agree not to misappropriate, tamper with or abuse the content and services of this website in any form. You should ensure that the information provided is true, accurate and up-to-date.

2.2 Privacy Policy
Please refer to our Privacy Policy to learn how we collect, use and protect your personal information.

3. Disclaimer
   We are committed to providing users with accurate and updated information, but we are not responsible for any loss or damage caused by inaccurate information, product out of stock, or delayed delivery. Your use of this website means that you understand and accept these potential risks.
4. Applicable Law
   The interpretation and application of these Terms and Conditions shall be governed by the laws of the United States. In the event of a dispute, you agree to submit the dispute to the courts located in the United States.
5. Modification of Terms
   We may update these Terms and Conditions from time to time. After the modification, the new terms will be posted on the website and will take effect immediately. You should check this page regularly for the latest information.

Thank you for visiting curtainserenityshop.com, we look forward to providing you with quality products and services! If you have any questions, please feel free to contact us.